At our online store, we prioritize swift and secure delivery to ensure your fashion essentials arrive in pristine condition. Our team processes orders with meticulous care, handling everything from activewear to sophisticated accessories with the same level of attention. Once your order is confirmed, it moves through our streamlined fulfillment system, where quality checks and packaging are completed before dispatch. We partner with trusted carriers to deliver your items efficiently, whether you're updating your workout wardrobe or refreshing your professional attire.
Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. Delivery times vary based on your location and selected shipping method. For domestic shipments, expect your package within 5-10 business days after processing. International deliveries may take longer due to customs procedures, with transit times averaging 10-20 business days. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.
We offer transparent pricing with the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. The final shipping cost is calculated at checkout based on your order's total value and destination. For orders containing multiple items, we consolidate shipments to optimize delivery efficiency whenever possible. Expedited shipping options may be available for select regions during checkout for an additional fee.
We currently ship to most countries worldwide, including the United States, Canada, European Union nations, Australia, and select Asian territories. Some remote locations or areas with restricted postal services may be excluded from delivery. During checkout, our system automatically verifies your address for serviceability. If we're unable to deliver to your region, you'll receive immediate notification with alternative suggestions, such as using a package forwarding service.
Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our tracking system provides real-time updates from dispatch to delivery, including any customs clearance milestones for international orders. If you haven't received tracking information within 3 business days of your order confirmation, please check your spam folder or contact our customer service team at [email protected] for assistance.
While we strive for flawless delivery, occasional delays may occur due to weather events, customs inspections, or carrier logistical issues. If your shipment exceeds the estimated delivery window by more than 5 business days, please contact us at [email protected] with your order number. For lost packages confirmed by the carrier, we'll either reship your items at no cost or provide a full refund. Our support team responds within 24 hours to resolve any shipping concerns promptly.
International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees vary by destination and are determined by local authorities, not included in your order total. We declare all packages with accurate product descriptions and values to comply with international shipping laws. To avoid surprises, we recommend researching your country's import policies before ordering. Some carriers may require payment of these fees before releasing your package for delivery.
